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“I Know Who You Are”: Solving the Mystery of Exceptional Customer Experience
1 Thought: In I Know Who You Are, Barbara Rae-Venter pulls readers into the gripping world of investigative genetic genealogy—a cutting-edge technique she used to help unmask the notorious Golden State Killer. At its core, the book is a story about solving mysteries through tiny, often overlooked details. Every surname, every snippet of DNA, every…
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AI Friend or Foe?
1 Thought: I recently was part of a hiring event. I was thrown off by a highly talented, charismatic potential hire. This lady had been with the same employer for over 15 years, grown revenue year over year, and had an attitude that showed no plans of stopping. For the sake of the blog we…
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A Few-Things 