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“I Know Who You Are”: Solving the Mystery of Exceptional Customer Experience
1 Thought: In I Know Who You Are, Barbara Rae-Venter pulls readers into the gripping world of investigative genetic genealogy—a cutting-edge technique she used to help unmask the notorious Golden State Killer. At its core, the book is a story about solving mysteries through tiny, often overlooked details. Every surname, every snippet of DNA, every…
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Nothin’ But NET!
1 Thought: In the spirit of March Madness I was subliminally prompted to blog about something regarding a net I guess. The mind is a highly suggestible place. Net I feel is most simply defined by what is left after the work has been done. In basketball the practice has been put in, we’ve broken…
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I Object!
1 THOUGHT: Whether your business card says you’re in sales or not; you are in sales. The traditional understanding of being in sales or simply the need to express and have your point of view fully understood means you are or you need to become a salesperson. I’ve asked those I’ve trained over the years…